Terms & Conditions

The website is operated by Lily Grace Giftware. Throughout the site, the terms 'we', 'us' and 'our' refer to Lily Grace Giftware. Lily Grace Giftware offers this website, including information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.

Please be aware we have a production time of 10 business days before items are sent. 

All products are packed with a lot of care, if your order is damaged in transit, please contact us through email with photos of products including packaging. Unfortunately a claim will need to be made to the Couriers.

If your order has arrived but you can not locate it, the buyer must file a police report for theft and claim such order through there own insurance company.

Please note all orders are final. Please ensure you check your order correctly before processing as we can not change orders. 

There is strictly no refunds on underwear garments due to health and hygiene reasons. Ensure you order correct sizes.

We reserve the right to refuse service to anyone for any reason at any time.

Prices for our products are subject to change without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of Service.

Certain products or services may be available exclusively online through the website. These products and services may have limited quantities.